Help Center🔌 Integrations

Chat Assistant: Your AI Agent on Your Website

Install and configure the Chat Assistant — the multi-surface AI chat that answers customer questions, drives sales, and gets smarter with every conversation.

What the Chat Assistant is

The Chat Assistant is your AITWIRE AI Agent on your website. It answers customer questions, drives sales, and improves from every conversation — grounded in your machine-readable data so it never makes things up.

Surfaces

  • Public widget — answers customer questions and completes sales on your site.
  • Dashboard advisor — contextual guidance while you work inside AITWIRE.
  • Conversation intelligence — quality scoring, gap detection, and hallucination detection.

Install

1. Install Chat Assistant from the App Store. 2. Configure appearance and behavior at Dashboard > Apps > Chat Assistant. 3. Add the embed script before the closing body tag on your site. 4. Verify your domain at Settings > Domains.

Troubleshooting

  • Widget not showing — confirm the domain is verified and the widget toggle is on.
  • Content Security Policy — add chat-assistant.aitwire.com to your script-src and connect-src directives.
  • Ad blockers — test in an incognito window.