What fact governance is
Fact governance is where you assert the canonical facts about your business — the values your AITWIRE AI Agent treats as ground truth. These facts override conflicting signals your Agent finds elsewhere.
What to assert as canonical facts
- Business name, legal entity, and aliases
- Locations, service areas, and hours
- Pricing, plans, and current offers
- Personnel, credentials, and roles
- Policies — returns, shipping, privacy, terms
How your Agent uses canonical facts
- Drift detection — when a surface or AI answer diverges from a canonical fact, your Agent flags it.
- Social monitoring — claims that contradict a canonical fact are classified as high-risk.
- Corrective publishing — your Agent publishes machine-readable data that reasserts the canonical value.
Best practices
- Keep canonical facts current — your Agent is only as accurate as the facts you assert.
- Be specific and unambiguous. "Open 9am–5pm Mon–Fri" beats "open weekdays."
- Review canonical facts whenever your business changes — new pricing, new locations, new team members.