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Troubleshooting Guide

Solutions to common issues with AI accuracy, signals, integrations, commerce, the chat widget, and account access.

AI Accuracy Is Low or Not Improving

Symptoms: Accuracy stuck below 50%, no improvement after running AI Update.

Solutions:

  • Check your signals: Go to AI Signals and make sure you have approved signals — pending signals are not live.
  • Wait for the verification window: After approving signals, AITWIRE enters a 72-hour verification cycle. Do NOT regenerate during this window.
  • Enrich your content: Short, vague descriptions score poorly. Add detailed product descriptions, selling points, and a brand narrative.
  • Check probe focus: Go to AI Monitor > Focus Configuration. If all areas are set to "Off", no probes are running.
  • Run a manual probe: Click "Run Probe" on the AI Monitor page to get fresh data.

  • Signals Not Generating or Regenerating

    Symptoms: Clicking "Generate" does nothing, or signals come back empty.

    Solutions:

  • Complete your profile first: AITWIRE needs your business name, website URL, and industry to generate meaningful signals.
  • Connect at least one data source: Integrations (Shopify, Square, WordPress) provide the raw data signals are built from.
  • Check your website is reachable: AITWIRE scans your site during generation. If it returns 403/404/timeout, signals will be thin.
  • Check AI credits: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.

  • Widget Not Showing on My Website

    Symptoms: The chat widget does not appear after adding the embed snippet.

    Solutions:

  • Verify the domain: Go to Settings > Domains and ensure your website domain is verified.
  • Check Widget Enabled: Go to Dashboard > Apps > Chat Assistant > Appearance and ensure the toggle is on.
  • Check the embed snippet: The