What problem does AITWIRE solve?

When AI systems answer questions about a business, those answers may be incomplete, outdated, or inaccurate — and most businesses have no systematic way to measure, calibrate, or prove what changed. AITWIRE solves this by running structured probe cycles across major AI systems, scoring answers against a canon of verified facts the customer controls, publishing those facts to authority surfaces it manages, and re-measuring whether answers improved with statistical rigor. The result is an evidence-based record of AI answer performance rather than guesswork.

What industries does AITWIRE serve?

AITWIRE serves customers across a broad range of industries, including SaaS and e-commerce, digital marketing and consultancy, professional services such as legal, consulting, healthcare, and finance, and enterprise brands. Its vendor-neutral measurement approach makes it applicable to any organization that wants to understand and improve how AI systems answer questions about them, from solopreneurs to large enterprises.

Which AI systems does AITWIRE monitor?

AITWIRE probes 8 AI systems directly with controlled questions — ChatGPT (OpenAI), ChatGPT Search, Claude (Anthropic), Gemini (Google), Perplexity, Grok (xAI), Mistral, and Llama (Meta). Google AI Overviews is not measured: AITWIRE captured the overview off the live results page until that capture was retired on 25 September 2026. Results come with a per-system breakdown, so you can see exactly which systems answer accurately and which do not.

How does AITWIRE address wrong AI answers about my business?

AITWIRE recommends corrections and publishes your confirmed facts to the machine-readable authority surfaces it manages. Measured gaps become prioritized recommendations backed by data briefs, and your confirmed facts are published as machine-readable authority surfaces it manages: entity.json, JSON-LD, llms.txt, FAQPage schema, and structured feeds. AITWIRE does not write your prose — every AI-proposed correction is suggest-and-confirm, so nothing goes live without your approval.

How does AITWIRE prove whether an AI answer improved?

After a change, AITWIRE re-measures the same metrics on the same questions and reports the movement per AI system — before and after. Movement is reported as real only when it clears statistical checks: dimension scores carry sample sizes and 95% confidence intervals, so improvement claims are evidence you can review and retain, not vibes.

Troubleshooting Guide | AITWIRE Help

AI Accuracy Is Low or Not Improving

Symptoms: Accuracy stuck below 50%, no improvement after running AI Update.

Solutions:

Check your signals: Go to AI Signals and make sure you have approved signals — pending signals are not live.

Wait for the verification window: After approving signals, AITWIRE enters a 72-hour verification cycle. Do NOT regenerate during this window.

Enrich your content: Short, vague descriptions score poorly. Add detailed product descriptions, selling points, and a brand narrative.

Check probe focus: Go to AI Monitor > Focus Configuration. If all areas are set to "Off", no probes are running.

Run a manual probe: Click "Run Probe" on the AI Monitor page to get fresh data.

Signals Not Generating or Regenerating

Symptoms: Clicking "Generate" does nothing, or signals come back empty.

Solutions:

Complete your profile first: AITWIRE needs your business name, website URL, and industry to generate meaningful signals.

Connect at least one data source: Integrations (Shopify, Square, WordPress) provide the raw data signals are built from.

Check your website is reachable: AITWIRE scans your site during generation. If it returns 403/404/timeout, signals will be thin.

Check AI credits: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.

AI Assistant Not Responding

Symptoms: The dashboard AI assistant does not answer or errors out.

Solutions:

Check AI credits: The assistant uses AI credits. If depleted, it falls back to a free model or is unavailable — top up at Settings > Platform AI Credits.

Complete your profile: The assistant is grounded in your tenant data — business name, website, and confirmed facts. A thin profile gives thin answers.

Your machine-readable authority surfaces — entity.json and llms.txt — stay published for every plan, and the AI assistant lives inside your AITWIRE dashboard.

Integration Not Syncing

Symptoms: Connected integration shows "error" or data is stale.

Solutions:

Check connection status: Go to Settings > Integrations. If status is "error", click to reconnect.

Re-authorize OAuth: For Shopify, Square, and social platforms, tokens expire. Disconnect and reconnect.

Manual sync: Click the sync button on the Integrations page. There is a cooldown.

Check API keys: For WordPress/WooCommerce, verify the REST API key is still valid in your CMS.

Commerce / Payments Not Working

Symptoms: Customers can not purchase through the widget, or transactions are failing.

Solutions:

Check Stripe Connect: Go to Dashboard > Commerce > Payments. Stripe Connect must show "Connected".

Verify catalog items are active: Go to Commerce > Catalog. Items must have status "active" with a valid price.

Currency mismatch: Ensure your Stripe account currency matches your catalog currency.

Test mode vs live mode: If you connected Stripe in test mode, real payments will not work. Reconnect in live mode.

Assessment Score Is Very Low

Symptoms: AI Performance Assessment returns a score below 30.

Common issues:

No JSON-LD / Schema.org markup: This is the #1 factor. Generate AI Signals and deploy them.

No HTTPS: Your site must use HTTPS. HTTP-only sites score poorly on security.

Missing meta tags: Ensure your pages have <title>, <meta name="description">, and <meta property="og:image">.

No DMARC/SPF: These DNS records signal domain trustworthiness. Add them via your DNS provider.

Stale content: If your site has not been updated in months, freshness scores drop.

Cannot Log In or Account Issues

Solutions:

Reset your password: AITWIRE uses email + password login — use the "Forgot password" link on the login page to reset.

Check spam folder: Password reset emails sometimes land in spam.

Multiple accounts: If you signed up with different emails, each creates a separate tenant.

Delete account: Settings > Danger Zone. This is permanent and cannot be undone.

AI Credits Depleted

Symptoms: Chat responses are lower quality, or you see a "credits depleted" banner.

Solutions:

Top up credits: Go to Settings > Platform AI Credits > Buy Credits.

Check usage: The credits page shows consumption by feature (probes, signals, chat).

Free model fallback: When credits are empty, the system uses a free model. Quality is lower but functional.