Help Center🚀 Getting Started

Troubleshooting Guide

Solutions to common issues with AI accuracy, signals, integrations, commerce, the chat widget, and account access.

AI Accuracy Is Low or Not Improving

Symptoms: Accuracy stuck below 50%, no improvement after running AI Update.

Solutions:

  • Check your signals: Go to AI Signals and make sure you have approved signals — pending signals are not live.
  • Wait for the verification window: After approving signals, AITWIRE enters a 72-hour verification cycle. Do NOT regenerate during this window.
  • Enrich your content: Short, vague descriptions score poorly. Add detailed product descriptions, selling points, and a brand narrative.
  • Check probe focus: Go to AI Monitor > Focus Configuration. If all areas are set to "Off", no probes are running.
  • Run a manual probe: Click "Run Probe" on the AI Monitor page to get fresh data.

  • Signals Not Generating or Regenerating

    Symptoms: Clicking "Generate" does nothing, or signals come back empty.

    Solutions:

  • Complete your profile first: AITWIRE needs your business name, website URL, and industry to generate meaningful signals.
  • Connect at least one data source: Integrations (Shopify, Square, WordPress) provide the raw data signals are built from.
  • Check your website is reachable: AITWIRE scans your site during generation. If it returns 403/404/timeout, signals will be thin.
  • Check AI credits: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.

  • AI Assistant Not Responding

    Symptoms: The dashboard AI assistant does not answer or errors out.

    Solutions:

  • Check AI credits: The assistant uses AI credits. If depleted, it falls back to a free model or is unavailable — top up at Settings > Platform AI Credits.
  • Complete your profile: The assistant is grounded in your tenant data — business name, website, and confirmed facts. A thin profile gives thin answers.
  • > Note: the public website chat widget and the ai. public chat are a Custom-plan capability (retired for Free/Standard/Pro). Your machine-readable authority surfaces — entity.json and llms.txt — stay published for every plan (the hosted profile page is a Custom-plan surface), and the AI assistant lives inside your AITWIRE dashboard.


    Integration Not Syncing

    Symptoms: Connected integration shows "error" or data is stale.

    Solutions:

  • Check connection status: Go to Settings > Integrations. If status is "error", click to reconnect.
  • Re-authorize OAuth: For Shopify, Square, and social platforms, tokens expire. Disconnect and reconnect.
  • Manual sync: Click the sync button on the Integrations page. There is a cooldown (Standard: 60min, Pro: 15min, Custom: 1min).
  • Check API keys: For WordPress/WooCommerce, verify the REST API key is still valid in your CMS.

  • Commerce / Payments Not Working

    Symptoms: Customers can not purchase through the widget, or transactions are failing.

    Solutions:

  • Check Stripe Connect: Go to Dashboard > Commerce > Payments. Stripe Connect must show "Connected".
  • Verify catalog items are active: Go to Commerce > Catalog. Items must have status "active" with a valid price.
  • Currency mismatch: Ensure your Stripe account currency matches your catalog currency.
  • Test mode vs live mode: If you connected Stripe in test mode, real payments will not work. Reconnect in live mode.

  • Assessment Score Is Very Low

    Symptoms: AI Performance Assessment returns a score below 30.

    Common issues:

  • No JSON-LD / Schema.org markup: This is the #1 factor. Generate AI Signals and deploy them.
  • No HTTPS: Your site must use HTTPS. HTTP-only sites score poorly on security.
  • Missing meta tags: Ensure your pages have </code>, <code class="rounded bg-muted px-1.5 py-0.5 font-mono text-sm"><meta name="description"></code>, and <code class="rounded bg-muted px-1.5 py-0.5 font-mono text-sm"><meta property="og:image"></code>.</li> <li><strong>No DMARC/SPF</strong>: These DNS records signal domain trustworthiness. Add them via your DNS provider.</li> <li><strong>Stale content</strong>: If your site has not been updated in months, freshness scores drop.</li></p> <hr class="my-8 border-border" /> <h2 class="mt-10 text-2xl font-bold border-b border-border pb-2">Cannot Log In or Account Issues</h2> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Solutions</strong>: <li><strong>Reset your password</strong>: AITWIRE uses email + password login — use the "Forgot password" link on the login page to reset.</li> <li><strong>Check spam folder</strong>: Password reset emails sometimes land in spam.</li> <li><strong>Multiple accounts</strong>: If you signed up with different emails, each creates a separate tenant.</li> <li><strong>Delete account</strong>: Settings > Danger Zone. This is permanent and cannot be undone.</li></p> <hr class="my-8 border-border" /> <h2 class="mt-10 text-2xl font-bold border-b border-border pb-2">AI Credits Depleted</h2> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Symptoms</strong>: Chat responses are lower quality, or you see a "credits depleted" banner.</p> <p class="mt-4 leading-relaxed text-muted-foreground"><strong>Solutions</strong>: <li><strong>Top up credits</strong>: Go to Settings > Platform AI Credits > Buy Credits.</li> <li><strong>Check usage</strong>: The credits page shows consumption by feature (probes, signals, chat).</li> <li><strong>Free model fallback</strong>: When credits are empty, the system uses a free model. Quality is lower but functional.</li> <li><strong>Plan upgrade</strong>: Higher tiers include more monthly credits (Standard: 500, Pro: 1,500, Custom: 5,000 credits).</li></p></article><aside class="hidden lg:block"><div class="sticky top-24"><h3 class="text-sm font-semibold text-foreground">More in <!-- -->Getting Started</h3><ul class="mt-3 space-y-2"><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/get-to-know-your-ai-agent">Get to Know AITWIRE</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/what-is-aitwire">What is AITWIRE?</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/onboarding-walkthrough">Onboarding: Your First 30 Minutes</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/getting-started">Getting Started with AITWIRE</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/common-support-topics">Common Support Topics</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/guide-main-dashboard">Guide: Main Dashboard</a></li><li><a class="text-sm text-muted-foreground transition-colors hover:text-copper-600" href="/help/offboarding-and-account-closure">Offboarding: Pausing, Exporting, and Closing Your Account</a></li></ul></div></aside></div></div></section></main><!--$--><!--/$--></main></div><footer class="border-t border-white/10 bg-charcoal-900 text-cream-100 print:hidden"><div class="mx-auto max-w-7xl px-6 py-16 lg:px-8"><div class="flex flex-col gap-12"><div class="flex flex-col gap-10 lg:flex-row lg:items-start lg:justify-between"><div class="flex max-w-xs flex-col gap-4"><a aria-label="AITWIRE home" href="https://aitwire.com"><span class="flex items-center gap-2"><img alt="AITWIRE logo" width="1400" height="320" decoding="async" data-nimg="1" class="shrink-0 object-contain" style="color:transparent;height:48px;width:auto" src="/brands/aitwire/aitwire-stripe-branding-logo-dark.svg"/></span></a><p class="text-sm font-semibold tracking-wide text-cream-100">Measure. 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If all areas are set to \"Off\", no probes are running.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRun a manual probe\u003c/strong\u003e: Click \"Run Probe\" on the AI Monitor page to get fresh data.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eSignals Not Generating or Regenerating\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Clicking \"Generate\" does nothing, or signals come back empty.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eComplete your profile first\u003c/strong\u003e: AITWIRE needs your business name, website URL, and industry to generate meaningful signals.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eConnect at least one data source\u003c/strong\u003e: Integrations (Shopify, Square, WordPress) provide the raw data signals are built from.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck your website is reachable\u003c/strong\u003e: AITWIRE scans your site during generation. If it returns 403/404/timeout, signals will be thin.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck AI credits\u003c/strong\u003e: Signal generation uses AI credits. If depleted, it falls back to a free model with lower quality.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAI Assistant Not Responding\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: The dashboard AI assistant does not answer or errors out.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck AI credits\u003c/strong\u003e: The assistant uses AI credits. If depleted, it falls back to a free model or is unavailable — top up at Settings \u003e Platform AI Credits.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eComplete your profile\u003c/strong\u003e: The assistant is grounded in your tenant data — business name, website, and confirmed facts. A thin profile gives thin answers.\u003c/li\u003e\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003e Note: the public website chat widget and the ai.\u003cyour-domain\u003e public chat are a Custom-plan capability (retired for Free/Standard/Pro). Your machine-readable authority surfaces — entity.json and llms.txt — stay published for every plan (the hosted profile page is a Custom-plan surface), and the AI assistant lives inside your AITWIRE dashboard.\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eIntegration Not Syncing\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Connected integration shows \"error\" or data is stale.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck connection status\u003c/strong\u003e: Go to Settings \u003e Integrations. If status is \"error\", click to reconnect.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eRe-authorize OAuth\u003c/strong\u003e: For Shopify, Square, and social platforms, tokens expire. Disconnect and reconnect.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eManual sync\u003c/strong\u003e: Click the sync button on the Integrations page. There is a cooldown (Standard: 60min, Pro: 15min, Custom: 1min).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck API keys\u003c/strong\u003e: For WordPress/WooCommerce, verify the REST API key is still valid in your CMS.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eCommerce / Payments Not Working\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Customers can not purchase through the widget, or transactions are failing.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eCheck Stripe Connect\u003c/strong\u003e: Go to Dashboard \u003e Commerce \u003e Payments. Stripe Connect must show \"Connected\".\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eVerify catalog items are active\u003c/strong\u003e: Go to Commerce \u003e Catalog. Items must have status \"active\" with a valid price.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCurrency mismatch\u003c/strong\u003e: Ensure your Stripe account currency matches your catalog currency.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eTest mode vs live mode\u003c/strong\u003e: If you connected Stripe in test mode, real payments will not work. Reconnect in live mode.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAssessment Score Is Very Low\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: AI Performance Assessment returns a score below 30.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eCommon issues\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eNo JSON-LD / Schema.org markup\u003c/strong\u003e: This is the #1 factor. Generate AI Signals and deploy them.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo HTTPS\u003c/strong\u003e: Your site must use HTTPS. HTTP-only sites score poorly on security.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMissing meta tags\u003c/strong\u003e: Ensure your pages have \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003ctitle\u003e\u003c/code\u003e, \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003cmeta name=\"description\"\u003e\u003c/code\u003e, and \u003ccode class=\"rounded bg-muted px-1.5 py-0.5 font-mono text-sm\"\u003e\u003cmeta property=\"og:image\"\u003e\u003c/code\u003e.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eNo DMARC/SPF\u003c/strong\u003e: These DNS records signal domain trustworthiness. Add them via your DNS provider.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eStale content\u003c/strong\u003e: If your site has not been updated in months, freshness scores drop.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eCannot Log In or Account Issues\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eReset your password\u003c/strong\u003e: AITWIRE uses email + password login — use the \"Forgot password\" link on the login page to reset.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck spam folder\u003c/strong\u003e: Password reset emails sometimes land in spam.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eMultiple accounts\u003c/strong\u003e: If you signed up with different emails, each creates a separate tenant.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eDelete account\u003c/strong\u003e: Settings \u003e Danger Zone. This is permanent and cannot be undone.\u003c/li\u003e\u003c/p\u003e\n\u003chr class=\"my-8 border-border\" /\u003e\n\u003ch2 class=\"mt-10 text-2xl font-bold border-b border-border pb-2\"\u003eAI Credits Depleted\u003c/h2\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSymptoms\u003c/strong\u003e: Chat responses are lower quality, or you see a \"credits depleted\" banner.\u003c/p\u003e\n\u003cp class=\"mt-4 leading-relaxed text-muted-foreground\"\u003e\u003cstrong\u003eSolutions\u003c/strong\u003e:\n\u003cli\u003e\u003cstrong\u003eTop up credits\u003c/strong\u003e: Go to Settings \u003e Platform AI Credits \u003e Buy Credits.\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eCheck usage\u003c/strong\u003e: The credits page shows consumption by feature (probes, signals, chat).\u003c/li\u003e\n\u003cli\u003e\u003cstrong\u003eFree model fallback\u003c/strong\u003e: When credits are empty, the system uses a free model. 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AITWIRE runs an on-demand AI Readiness Assessment of the surfaces AI systems read on your site — schema and structured data, meta tags, security headers, DNS trust signals, content freshness, social profiles and redirect chains — and returns an AI Readiness Score with a detailed report of what passed, what failed, and what to fix first. It also publishes basic authority surfaces (entity.json, llms.txt, JSON-LD) that AI crawlers can read. Nothing on this plan is probed or scored against an AI system: measuring how AI systems answer about your business begins at Standard. No credit card required.\\\",\\\"image\\\":\\\"/api/widget-assets/aitwire/logo-fd5e8e5c6ed3.png\\\",\\\"brand\\\":{\\\"@id\\\":\\\"https://aitwire.com/#organization\\\"},\\\"offers\\\":{\\\"@type\\\":\\\"Offer\\\",\\\"price\\\":\\\"0.00\\\",\\\"priceCurrency\\\":\\\"USD\\\",\\\"availability\\\":\\\"https://schema.org/InStock\\\"}}\"}}]\n21:T428b,{\"@context\":\"https://schema.org\",\"@type\":\"FAQPage\",\"name\":\"AITWIRE — Frequently Asked Questions\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What makes AITWIRE different?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE's core differentiator is measurement integrity: every finding includes sample sizes and 95% confidence intervals, calibration is always the customer's to approve, and improvement is proved only when it clears the statistics — not assumed. Unlike general AI monitoring tools, AITWIRE operates a tamper-evident evidence ledger that supports formal compliance programs, covers both public AI systems and customer-deployed private AI, and publishes verified facts to machine-readable authority surfaces it manages rather than simply reporting what AI says.\"}},{\"@type\":\"Question\",\"name\":\"What is the AITWIRE AI Performance Platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Performance Platform is a vendor-neutral layer that measures how AI systems answer about a business, manages the approved knowledge those systems should follow, tests what changes across measurement cycles, and preserves evidence across models, vendors, and applications. It covers public AI systems including ChatGPT, Gemini, Perplexity, and Claude, as well as customer-deployed private AI, and is available at aitwire.com with plans ranging from a free AI Readiness Assessment to enterprise-grade assurance engagements.\"}},{\"@type\":\"Question\",\"name\":\"What problem does AITWIRE solve?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"When AI systems answer questions about a business, those answers may be incomplete, outdated, or inaccurate — and most businesses have no systematic way to measure, calibrate, or prove what changed. AITWIRE solves this by running structured probe cycles across major AI systems, scoring answers against a canon of verified facts the customer controls, publishing those facts to authority surfaces it manages, and re-measuring whether answers improved with statistical rigor. The result is an evidence-based record of AI answer performance rather than guesswork.\"}},{\"@type\":\"Question\",\"name\":\"What industries does AITWIRE serve?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE serves customers across a broad range of industries, including SaaS and e-commerce, digital marketing and consultancy, professional services such as legal, consulting, healthcare, and finance, and enterprise brands. Its vendor-neutral measurement approach makes it applicable to any organization that wants to understand and improve how AI systems answer questions about them, from solopreneurs to large enterprises.\"}},{\"@type\":\"Question\",\"name\":\"What products or services does AITWIRE offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers four subscription plans — Free, Standard ($99/month), Pro ($349/month), and AI (invoice-billed, contact sales) — plus an Assurance engagement for compliance programs. It also offers three report services: the AI Answer Benchmark Report ($49), the AI Answer Report ($149), and the AI Answer Assurance Report ($499). Each plan and report is designed for a different level of measurement depth, from a free AI Readiness Assessment to a full tamper-evident evidence pack for formal compliance programs.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Standard?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Standard is priced at $99 per month and delivers a monthly AI Update cycle across five AI answer surfaces: ChatGPT Search, Gemini, Perplexity, Claude, and Google AI Overviews. It includes drift alerts when accuracy drops, basic sentiment tracking, AI Signal review, edge-deployed authority surfaces (JSON-LD, entity.json, llms.txt), weekly Live Authority Sync, social and knowledge connectors, and a monthly AI Answer Benchmark Report. Standard includes 500 AI credits per month, 180-day history, 100 product records, and 150 brand records, making it the right starting point for small businesses and solopreneurs ready to measure AI answer performance.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Pro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Pro is priced at $349 per month and is designed for teams actively improving how AI answers about them: measure weekly, turn findings into ranked corrections, and re-measure every change so improvement is observed rather than assumed. It includes weekly AI Updates with drift alerts, tracking for up to five competitors, AI Insights and Search Presence monitoring, ranked website content recommendations with data briefs, daily Live Authority Sync, AI attribution showing which AI systems send visitors, and 1,500 AI credits per month. One AI Answer Report is included per calendar month, with additional reports available at $149 each.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Free is AITWIRE's no-cost entry point and requires no credit card. It runs an on-demand AI Readiness Assessment of the surfaces AI systems read on a business's site — schema and structured data, meta tags, security headers, DNS trust signals, content freshness, social profiles, and redirect chains — and returns an AI Readiness Score with a detailed report of what passed, what failed, and what to fix first. It also publishes basic authority surfaces (entity.json, llms.txt, JSON-LD) that AI crawlers can read. Nothing on the Free plan is probed or scored against an AI system; measuring how AI systems answer about a business begins at Standard.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE AI is AITWIRE's top subscription plan, where the customer's AI becomes their Engineering Agent running the AITWIRE Console from the AI they already use. It connects ChatGPT, Claude, or an organization's own AI to AITWIRE over the open MCP standard, includes Private AI measurement of the AI systems the customer deploys, and is billed monthly by invoice. Pricing is available by contacting AITWIRE sales at hello@aitwire.com or +1 613 866 8605.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE Assurance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Assurance is a formal engagement that delivers the full measurement depth of AITWIRE AI with threshold-tested findings sealed as evidence for compliance programs. Each finding is measured against a threshold committed before the measurement runs and sealed on a tamper-evident ledger, providing evidence toward ISO 42001, NIST AI RMF, SOC 2, and ISAE 3000 programs. It is invoice-billed as an engagement rather than by card; AITWIRE produces the evidence, and the certification is issued by the customer's auditor.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Assurance Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Assurance Report ($499) is the most comprehensive measured run AITWIRE sells: a fixed-instrument verification run over the full probe pool across every probed engine — plus competitor panel and any registered private AI — at a set density that the customer's tier's cycle caps do not scale down. Findings are scored against pre-committed canon thresholds with 95% confidence intervals on a tamper-evident trail and delivered with an evidence pack (L1–L4). It is an additional purchase on Pro or Custom plans and requires Pro or Custom measurement density to clear the reporting floors; attestation by an outside practitioner is a separate arrangement and is never part of this purchase.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Report ($149) is the Pro plan's flagship deliverable: it includes everything in the Benchmark Report plus competitive positioning, measured lift with per-edit trajectories, and citation delivery. One AI Answer Report is included per calendar month on Pro, with additional reports charged at $149 each. On the AITWIRE AI plan, its place is taken by the AI Answer Performance Report.\"}},{\"@type\":\"Question\",\"name\":\"What is AITWIRE AI Answer Benchmark Report?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The AITWIRE AI Answer Benchmark Report ($49) is the Standard plan's monthly deliverable: it shows how the probed AI systems answer about a business over the measurement cycle, broken down per engine and per dimension, with sample sizes and 95% confidence intervals. One Benchmark Report is included per calendar month on Standard, with additional reports charged at $49 each. It gives Standard customers a statistically grounded view of AI answer performance without requiring a Pro subscription.\"}},{\"@type\":\"Question\",\"name\":\"How much does AITWIRE cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers four plans: Free (no credit card required), Standard at $99 per month, Pro at $349 per month, and AI (invoice-billed, contact sales for pricing). An Assurance engagement is also available invoice-billed for compliance programs. Report services are available as add-ons: the AI Answer Benchmark Report at $49, the AI Answer Report at $149, and the AI Answer Assurance Report at $499. Full details are available at aitwire.com.\"}},{\"@type\":\"Question\",\"name\":\"Does AITWIRE offer a free trial or free plan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers a permanent Free plan that requires no credit card. AITWIRE Free runs an on-demand AI Readiness Assessment and publishes basic authority surfaces (entity.json, llms.txt, JSON-LD) that AI crawlers can read. It does not include probing or scoring against AI systems; that begins at the Standard plan ($99/month). There is no time-limited free trial — the Free plan is an ongoing tier with its own defined feature set.\"}},{\"@type\":\"Question\",\"name\":\"Does AITWIRE require a credit card to start?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, AITWIRE does not require a credit card to start. AITWIRE Free is available without a credit card and provides an on-demand AI Readiness Assessment plus basic authority surfaces (entity.json, llms.txt, JSON-LD). Paid plans — Standard at $99/month and Pro at $349/month — are billed by card, while the AI and Assurance plans are invoice-billed. Customers can get started at aitwire.com.\"}},{\"@type\":\"Question\",\"name\":\"What is the data retention period on AITWIRE Standard vs Pro?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Standard includes 180-day history, giving customers access to six months of probe and measurement data. The data retention period for AITWIRE Pro is not published in AITWIRE's current plan specifications; customers seeking details on Pro data retention should contact AITWIRE directly at hello@aitwire.com or visit aitwire.com.\"}},{\"@type\":\"Question\",\"name\":\"How many product records does each AITWIRE plan support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE Standard supports up to 100 product records and 150 brand records. Product and brand record limits for the Pro, AI, and Assurance plans are not published in AITWIRE's current plan specifications; customers should contact AITWIRE at hello@aitwire.com for details on higher-tier limits.\"}},{\"@type\":\"Question\",\"name\":\"Which AI systems does AITWIRE monitor?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE probes 9 AI systems directly with controlled questions — ChatGPT (OpenAI), ChatGPT Search, Claude (Anthropic), Gemini (Google), Perplexity, Grok (xAI), DeepSeek, Mistral, and Meta AI. Google AI Overviews is additionally CAPTURED — the overview Google actually showed is taken off the live results page and scored like any other answer, rather than probed through an API. Results come with a per-system breakdown, so you can see exactly which systems answer accurately and which do not.\"}},{\"@type\":\"Question\",\"name\":\"What does AITWIRE do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE is an AI Performance Platform. It verifies how AI systems answer about your business: it measures what eleven leading public AI systems and answer surfaces (ChatGPT, Claude, Gemini, Perplexity, Grok, and others) say about you, calibrates the record with the verified facts you approve, and proves what changes over time. Calibration is always yours to approve: AITWIRE publishes your verified facts to the machine-readable authority surfaces it manages and re-measures whether the answers improved, proving any improvement only when it clears the statistics — with before-and-after evidence.\"}},{\"@type\":\"Question\",\"name\":\"What is an AI Performance Platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"An AI Performance Platform measures and improves AI answer performance — how AI systems answer the questions customers actually ask about a business. AI assistants now describe, cite, recommend — or ignore — brands in their answers, and those answers are often wrong or incomplete. An AI Performance Platform closes that gap with measurement: test what AI actually says, calibrate the approved record with the facts you confirm, and re-measure before and after to prove any improvement. AITWIRE is an AI Performance Platform.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE measure how AI systems answer about my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE asks the major AI answer engines controlled questions about your business — the same questions your customers ask — run cold, with no personalization, and repeated across phrasings, engines, and cycles. Every response is scored against facts you have confirmed, across five quality dimensions (accuracy, citation, sentiment, quality, recommendation), joined by competitive position on Pro and Custom. Scores are reported per system, with sample sizes and 95% confidence intervals, so you know what moved and how sure to be.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE address wrong AI answers about my business?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE recommends corrections and publishes your confirmed facts to the machine-readable authority surfaces it manages. Measured gaps become prioritized recommendations backed by data briefs, and your confirmed facts are published as machine-readable authority surfaces it manages: entity.json, JSON-LD, llms.txt, FAQPage schema, and structured feeds. AITWIRE does not write your prose — every AI-proposed correction is suggest-and-confirm, so nothing goes live without your approval.\"}},{\"@type\":\"Question\",\"name\":\"How does AITWIRE prove whether an AI answer improved?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After a change, AITWIRE re-measures the same metrics on the same questions and reports the movement per AI system — before and after. Movement is reported as real only when it clears statistical checks: dimension scores carry sample sizes and 95% confidence intervals, so improvement claims are evidence you can review and retain, not vibes.\"}},{\"@type\":\"Question\",\"name\":\"How is AITWIRE different from SEO tools?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"SEO tools optimize where you rank in search results. AITWIRE verifies what AI systems say about you when your customers ask — a different problem. SEO tools tell you what content to publish; AITWIRE measures how AI answers about you, recommends corrections and publishes your verified facts to the surfaces it manages (it does not write your prose), and re-measures whether the answers actually improved. AITWIRE is a verification layer, not a content tool.\"}},{\"@type\":\"Question\",\"name\":\"What plans does AITWIRE offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"AITWIRE offers four subscription plans that run the same Assurance Loop at increasing depth — Free, Standard, Pro, and AITWIRE AI — plus Assurance, a fifth tier sold as an invoice-billed engagement rather than a self-serve subscription. AITWIRE Free is your AI readiness baseline — an on-demand AI Readiness Assessment of the surfaces AI systems read, returning an AI Readiness Score, with nothing probed or scored against an AI system; measuring how AI systems answer about your business begins at Standard. No credit card required. AITWIRE Standard ($99 CAD/month) is AI Monitoring — a monthly AI Update cycle with drift and sentiment alerts, AI Signal review, and edge-deployed authority surfaces. AITWIRE Pro ($439 CAD/month) is Continuous AI Monitoring plus calibration — weekly AI Updates, competitor tracking, a prioritized queue of website content recommendations with data briefs, publishing to your own site, and measured proof of what changed. AITWIRE AI (contact for quote) is the managed Assurance Loop run daily — unlimited competitors with Share of AI Voice and displacement attribution, commerce representation assurance, a full REST API, and a dedicated account manager. AITWIRE Assurance (invoice-billed) runs at Custom depth and adds audit-grade rigor — thresholds committed before measurement, reproducible judging, and a tamper-evident evidence trail — producing a first-party assurance report.\"}}]}1f:[\"$\",\"script\",\"jsonld-9\",{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"$21\"}}]\n20:[\"$\",\"script\",\"jsonld-10\",{\"type\":\"application/ld+json\",\"dangerouslySetInnerHTML\":{\"__html\":\"{\\\"@context\\\":\\\"https://schema.org\\\",\\\"@type\\\":\\\"Dataset\\\",\\\"name\\\":\\\"AITWIRE — verified claims\\\",\\\"variableMeasured\\\":[{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-internal-reliability-benchmark-codename\\\",\\\"value\\\":\\\"zynthor-quvliak-8823\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-flagship-metric\\\",\\\"value\\\":\\\"vexrindle-delivery-index\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-surf-shim\\\",\\\"value\\\":\\\"shim-quendar-biltoz-7204\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"ctl-surf-jsonld\\\",\\\"value\\\":\\\"aitwire-verify-jsonld-2560881c56\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-2\\\",\\\"value\\\":\\\"AITWIRE serves B2B customers across a wide range of industries where accurate AI represent\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-3\\\",\\\"value\\\":\\\"AITWIRE solves the growing problem of AI hallucination and misrepresentation\\\"},{\\\"@type\\\":\\\"PropertyValue\\\",\\\"name\\\":\\\"qa-5\\\",\\\"value\\\":\\\"AITWIRE (aitwire.com) offers transparent\\\"}]}\"}}]\n"])</script></body></html>